What counts as an abandoned call, how the FTC 3 percent safe harbor and the FCC rule work, and how to measure abandon rate per campaign.
GuidePredictive, power, progressive and preview dialers compared, plus what to test before moving your floor: compliance controls, carriers, data and reporting.
GuideWhy outbound numbers get labeled spam, what STIR/SHAKEN and branded caller ID do, how to register numbers, and the ethics of number rotation.
A practical guide to starting an outbound appointment setting floor: hiring and training setters, scripts, data, compliance basics and metrics to watch.
GuideDials, contact rate, set rate, show rate and cost per appointment: what each metric means, how to calculate it, and how to tell where a floor is breaking.
What homeowners with solar contract problems usually say first, which parties and documents to identify, and how to run a cleaner first call. General information, not legal advice.
GuideHow ABA Model Rules 7.2, 5.4 and 7.3 treat paying for leads and advertising, what state ethics opinions require of lead generators, and how to vet a vendor. General information, not legal advice.
GuideWhen the Truth in Lending Act's right to rescind applies, how long it lasts, why solar loans secured by fixture filings are an open question, and what to collect at intake. General information, not legal advice.
GuideWho the FTC's Cooling-Off Rule covers, the three business day cancellation window, the dollar thresholds, the exclusions, and why the paperwork matters in solar cases. General information, not legal advice.
