TelgrowtelgrowGet early access
AZ telemarketing rules

Arizona telemarketing rules

Arizona requires telephone sellers to register with the Secretary of State and post a bond unless exempt, bars sales calls and texts to numbers on the national do not call registry, and restricts prerecorded calls and unsolicited sales calls to mobile phones.

From official sources, checked September 26, 2026. General information, not legal advice.

Key facts

  • A seller's registration statement expires on June 30 each year and is renewed by filing a new statement within 30 days before it expires.
  • Laws 2023, chapter 41, approved April 12, 2023, amended Arizona's national do not call statute, which covers text messages as well as calls.
  • A seller's registration statement must list each solicitor it uses, and changes in solicitors are updated quarterly.
  • Engaging in a telephone solicitation without a required registration is a class 5 felony.

Registration with the Secretary of State

A.R.S. 44-1272, 44-1272.01, 44-1273, 44-1274

A seller must file a verified registration statement with the Secretary of State before soliciting any consumer from a location in Arizona or any consumer located in Arizona. Each principal signs it before a notary, and it lists the seller's locations, telephone numbers, principals, managers, and solicitors, with its scripts and a copy of the bond filed with the state treasurer. Callers who do not complete the sales presentation on the call and complete it at a later face to face meeting that is not for collecting payment or delivering the purchase are exempt. Licensed financial institutions and insurers, among others, file a limited registration statement and are not required to file a bond.

The national do not call registry and company no call lists

A.R.S. 44-1282; A.R.S. 44-1278(B)(2)

A seller or solicitor may not initiate an outbound telephone solicitation call or text message to a number on the national do not call registry, except for solicitations authorized or permitted by federal law and certain calls by people licensed under Arizona's real estate chapter. It is also an unlawful practice to call a person who has said they do not want calls made by or for that seller. A caller is not liable for such a call if it has written procedures, trains its staff on them, keeps a no call list with every request kept at least ten years, and the call was an error.

Mobile phones, prerecorded calls, and automatic dialing

A.R.S. 44-1278(B)(3) to (5)

For sellers and solicitors conducting telephone solicitations in Arizona, it is an unlawful practice to intentionally make an unsolicited telephone sales call to a mobile telephone or paging device, or to call a residential telephone with an artificial or prerecorded voice message unless the call is for emergency purposes or has the called party's prior express consent. Automatic equipment using a random or sequential number generator must exclude emergency numbers, hospital and care facility rooms, paging and cellular numbers, services that charge the called party, and numbers on the company's no call list.

Calling hours

A.R.S. 44-1278(B)(6); 47 CFR 64.1200(c)(1)

Arizona's telephone solicitation article makes it an unlawful practice for a seller or solicitor to initiate an outbound call except as provided in the FCC rule at 47 CFR 64.1200 or in 16 CFR 310.4. The FCC rule bars telephone solicitations to residential subscribers before 8 a.m. or after 9 p.m., local time at the called party's location. No separate Arizona calling window was found in the article or the Title 44 index.

Disclosures, caller ID, and cancellation rights

A.R.S. 44-1276; A.R.S. 44-1278(B)(1)

Before starting the solicitation or sales presentation, the seller or solicitor must disclose the street address it is calling from and the seller's principal location, the seller's legal name, the solicitor's true legal name, and that the purpose of the call is to sell merchandise. Blocking caller ID is an unlawful practice, and a solicitor must accurately identify itself on caller ID when calling a residential or mobile telephone in Arizona. A consumer may cancel a telephone solicitation sale until midnight of the third business day after receiving the merchandise or premium, whichever is later.

Calls to businesses

A.R.S. 44-1273(A)(6)

A person soliciting another business is exempt from registration only if all of the statute's conditions apply: at least 50 percent of its dollar volume consists of repeat sales to existing businesses, it runs no prize promotion that requires or implies payment or purchase to win, its principals have no disqualifying convictions, judgments, or orders within 20 years, and it is not selling a business opportunity. Even then, the article's unlawful calling practices and the national registry statute still apply.

Recording calls

A.R.S. 13-3005 and 13-3012(9)

Arizona's interception law makes it a class 5 felony to intentionally intercept a wire or electronic communication to which the person is not a party without the consent of either a sender or receiver. The exemptions section excludes interception of a wire, electronic, or oral communication by any person when it is done with the consent of a party to the communication or a person who is present during it.

Questions

Do Arizona do not call rules cover text messages?

Yes. The national do not call statute bars a seller or solicitor from initiating an outbound telephone solicitation call or text message to a number on the national registry, subject to its exceptions.

Does a call center outside Arizona need to register?

The registration statute applies before a seller solicits any consumer from a location in Arizona or any consumer located in Arizona. A solicitor that calls on a seller's behalf is listed in the seller's registration statement.

Can we make sales calls to Arizona cell phones?

Arizona makes it an unlawful practice to intentionally make any unsolicited telephone sales call to a mobile telephone or paging device. The same section makes it an unlawful practice to initiate an outbound call except as provided in the federal rules at 47 CFR 64.1200 or 16 CFR 310.4.

Run an outbound floor?

An AI dialer designed with the people who run floors

Telgrow is an AI dialer and carrier layer designed with operators who run outbound setting floors, with abandon rate caps enforced in the dialer. Join early access, or book a call about building or fixing your floor.

Get early accessBook a consulting call