Connecticut bars telephonic sales calls without prior express written consent, limits them to 9 a.m. to 8 p.m. local time, keeps a listing identical to the National Do Not Call Registry, and requires consent or notice to record a phone call.
From official sources, checked September 26, 2026. General information, not legal advice.
No telemarketer may make, or cause to be made, a telephonic sales call to a consumer without the consumer's prior express written consent. A telephonic sales call includes calls placed by live voice, an automated dialing system, a recorded message device, or soundboard technology, and text or media messages. The definition leaves out calls made in response to a consumer's request or inquiry, calls made as part of a business to business contact, and calls to an existing customer who has not asked the telemarketer to stop. For a mobile number that is not on the current quarterly listing, a sales call about consumer goods or services still requires this consent. A separate statute bars devices that send an unsolicited commercial recorded message and keep the call going after the customer hangs up.
Connecticut defines prior express written consent as a written agreement that discloses the means the telemarketer will use to contact the consumer, such as an automated dialing system, a recorded message device, soundboard technology, or text messaging, and the telephone number the consumer authorizes. It must clearly and conspicuously authorize the telemarketer to deliver advertisements or telemarketing messages by those means, and it must bear the consumer's signature.
A telephonic sales call to a consumer's residential, mobile, or paging number that is not otherwise prohibited may be made only between 9 a.m. and 8 p.m. local time. The statute sets one window and does not distinguish weekdays, weekends, or holidays. The Department of Consumer Protection describes the same window to consumers as 9:00 AM to 8:00 PM in the consumer's local time zone.
The Department of Consumer Protection must maintain a no sales solicitation calls listing, and by statute that listing is identical to the National Do Not Call Registry. The department updates it at least quarterly and makes it available to telemarketers on request. A violation of the federal rules against calling a consumer on the national registry, or a consumer who asked not to be called by a particular entity, is also a violation of Connecticut's telemarketing chapter.
Within 10 seconds after a telephonic sales call to a residential, mobile, or paging number begins, the caller must disclose who they are, the purpose of the call, and the entity they call for. At the start, the caller must ask whether the consumer wishes to continue, end the call, or be removed from the caller's list, and must end the call within 10 seconds after the consumer indicates they want to end it. A consumer who asks to be removed may not be called again at any associated number. Telemarketers may not block caller ID or intentionally send misleading caller ID information.
Connecticut's civil statute bars recording an oral private telephone call unless all parties consent in advance, in writing or at the start of the recording, the recording party gives a verbal notice recorded at the beginning of the call, or an automatic warning tone sounds about every 15 seconds. A person harmed by a violation may sue for damages. Connecticut's criminal wiretapping definition covers recording by someone other than a sender or receiver without the consent of either.
The definition of a telephonic sales call excludes a call made or a message sent as part of a business to business contact. Connecticut defines consumer goods or services as articles or services purchased, leased, exchanged, or received primarily for personal, family, or household purposes. The legislature's Office of Legislative Research lists business to business contacts among the exceptions to the state's do not call prohibition.
Connecticut's telemarketing statute says no telemarketer may make a telephonic sales call to a consumer without prior express written consent. The definition of telephonic sales call leaves out certain calls, including responses to a consumer's request, business to business contacts, and calls to existing customers who have not asked to stop.
Connecticut bars any person, including a telemarketer, from giving substantial assistance or support that lets someone initiate, route, or transmit a telephonic sales call while knowing, or avoiding knowing, that the initiator is engaged in fraud or a practice that violates the state's telemarketing or unfair trade practices laws. A violation is an unfair or deceptive trade practice.
Doing business in Connecticut includes telephonic sales calls made from outside the state to resident consumers and calls to a number with a Connecticut area code. Such calls are presumed, subject to rebuttal, to take place in Connecticut.
Checked September 26, 2026. Every fact on this page comes from these official sources. General information, not legal advice: rules change, so confirm with the cited statute or agency and with counsel.
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